Billing & Refund Policy

1. Scope

This policy explains how we bill for warehousing, fulfillment and freight services, and when a credit or refund is issued. It supplements our Terms & Conditions.

2. Billing cycle

Invoices are issued on the first business day of each month for services performed in the previous month. Storage is billed per pallet position per month, prorated in half-month increments for positions opened or closed mid-month. Handling, fulfillment and accessorial charges are billed as incurred.

3. Accepted payment methods

ACH transfer, business check, and wire. Credit cards are accepted for balances under $5,000 with a 3% processing surcharge disclosed before payment. We do not store card numbers.

4. Disputes

Dispute any line item within 15 days of the invoice date by emailing accounts@qazitex.com with the invoice number and the disputed lines. We acknowledge disputes within 2 business days and issue a written determination within 10 business days. Undisputed portions of an invoice remain due on the original terms.

5. Credits and refunds

Where we billed in error, charged a service that was not performed, or failed to meet a written service commitment for which a remedy was agreed, we issue a credit to the next invoice. If the account is closing and no future invoice exists, the amount is refunded by ACH or check within 15 business days of the determination.

Charges for work already performed — receiving, handling, labor, materials and freight already tendered to a carrier — are not refundable. Third-party freight charges are passed through at cost and follow the carrier's own claim process.

6. Cancelled orders

Orders cancelled before the pick is started are not billed. Orders cancelled after packing but before carrier pickup are billed at 50% of the pick and pack charge. Orders already tendered to a carrier are billed in full and must be handled as a return.

7. Account closure

On closure, we issue a final invoice covering storage through the load-out date plus outbound handling. Any deposit or credit balance remaining after that invoice is refunded within 15 business days of the final load-out.

Questions about this document? Write to accounts@qazitex.com or call 201-902-3462. Postal enquiries: Qazitex Freight Systems LLC, 369 Lakewood Drive, Union City, NJ 07087.